![]() Unfortunately I cannot recommend this software to everyone as did not work for me yet, since the first day I have installed the software there are issues and they have send me a new link for installation and after installing on my mac I got a message mentioning "Wondershare Recoverit" is damaged and can't be opened.You should move it to the Bin. Look forward to getting in touch with you! We are committed to providing the best possible customer experience and are here to support you. Once again, we apologize for any frustration this may have caused and appreciate your patience as we work to resolve these issues. Rest assured, we will look into this matter and ensure that our chat support service improves in the future. We strive to provide prompt and efficient assistance to our customers, and it is disheartening to hear that we fell short in your case. Chat support experience: We sincerely apologize for the lack of response you received while attempting to use our chat support. Kindly provide us with more details about the error or any error messages you encountered, along with any screenshots, if possible. Our technical support team is eager to investigate this issue further and provide the necessary guidance to resolve it. We understand the importance of retrieving your Deleted and RAW files from your camera and would like to make it right. Trial software performance: We apologize for the inconvenience caused by the software not recovering the desired files as per the filters you set. Please allow us to address each issue and provide assistance to ensure a satisfactory resolution. We are truly sorry to hear that it did not work as advertised and that you encountered difficulties with our chat support. Thank you for reaching out to us with your concerns regarding the trial software, Glenn. Reply from Wondershare Recoverit Updated 20 Sept 2023 Gave my daughter a lecture about backing stuff up and not storing important files on a USB key! My advice - just spend the $90 and do it - it works. The files were all recovered to a folder on my computer within about 15 minutes. ![]() Once I could see the list of recoverable files, I paid for a perpetual license (its not much more than a month or a year) so if anything like that happens again I can sort it. Of course the folder structure was gone - that is to be expected - but all the files were there. It was able to scan the knackered drive and found all the files that were lost - as well as a bunch that had been previously deleted. So after a few minutes looking at different products I settled on Recoverit (because it works on the Mac and looked the most professional) and downloaded. ![]() ![]() We had a USB that was corrupted and the Mac wouldn't even read it or show it on the list of attached drives. Again, I apologize for any inconvenience caused, and I appreciate your understanding as we work together to resolve this issue.Ī great piece of software. We understand your frustration and appreciate your patience as we work to rectify the situation. To better help you out, our senior support will investigate the matter further and work diligently to find the best solution to take care of your benefit. Knowing you were encountering a problem, we desperately hope to fix it, and this is the reason our support might invite you to provide more details (like a screenshot showing the problem or source files, etc.) for troubleshooting, this was also the reason we didn't process a refund for you in the first place. Actually, we accept a refund request if the customer encounters a technical or compatible issue that is unable to be solved within 7 days. ![]() At Wondershare, we strive to provide the best possible experience for our users, and we apologize for any inconvenience you may have faced. Hi Thuvarrakan, I'm truly sorry to hear about your experience with Recoverit and the issues you've encountered in seeking a refund. ![]()
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